MyTEnS Industry Insight

Exploring the benefits of the Internet is one of the things that can support the success of a business. Especially if the company runs a business in an all-digital era like today. Internet connection is also crucial. It is also through the role of the Internet that a company can find the best candidates to fill human resources, obtain product and market analysis results, attract potential customers, send and receive documents, and collect and disseminate information.Important Benefits of the Internet for EnterprisesHere are five crucial benefits of the Internet in building, running, and developing a company.Facilitate the recruitment of human resourcesNowadays, you can easily advertise job vacancies to find the best candidates for various position positions in the company. You can post the vacancy on the job seeker's website, company website, to the company's official social media accounts. Some recruitment processes can also be done online, for example for the interview stage. Surely the role of the Internet here brings convenience and cost efficiency.Assist with product and market analysisThe Internet is the key in starting a business. One of them is to find references in marketing the products or services you offer. As easy as turning your palm, you can dig out various information through competitors' official websites, news portals, and blogs. In addition, you can also start doing market analysis, starting from the smallest scale such as conducting surveys or online polls.Build a customer networkFinding customers does not have to be done by hard-selling. You can also use soft-selling techniques, for example by creating blogs or online forums that allow the public to interact with each other and share experiences. Through this container, companies can begin to identify customer choices and determine marketing strategies for example. In addition, due to its online nature, this forum and blog can be accessed without distance and time restrictions.Supports document exchangeWhether it's sending documents to each other at the internal or external levels involving clients and customers, you can do it easily with email or take advantage of cloud or cloud computing. Signatures can also be added digitally easily. This kind of Internet role allows you to run a company without having to sit at an office desk all day.Collecting and disseminating informationOf course, another role of the Internet that should not be forgotten is to make it easier for you to collect and disseminate information. By surfing in cyberspace, you will know the current issues related to the company's business. In addition, the existence of social media also contributes to collecting people's views and experiences about the company or the products or services you offer. Armed with this information, you can plan a marketing strategy to disseminate information, also through the Internet.Whatever line of business you are currently running, the role of the Internet should be a part of it, in order to develop the company and reach more customers.

In running a company, there are many business processes that need to be considered, ranging from finance, human resources, manufacturing, supply chain, services, to procurement. To help companies to be able to manage all these business processes with an integrated system, a role from Enterprise Resource Planning (ERP) is needed. If you are interested in getting to know it further, check out what Enterprise Resoure Planning is and its benefits for the company. What is Enterprise Resource Planning (ERP)?Enterprise Resource Planning or ERP is a type of software (software) used by companies to manage daily business activities, ranging from accounting, procurement, project management, risk management and compliance, to supply chains. In general, ERP also provides company performance management, which is software that is able to plan, budget, predict, and report on the financial results of an organization. ERP systems bind many business processes and streamline the flow of data that occurs in them. By collecting transactional data with organizations from multiple sources, ERP systems can eliminate the risk of data duplication and provide data integrity with just one source. Now, the ERP function is very important for managing thousands of businesses of all sizes and various industries. For companies, ERP can be likened to electricity that can keep the lights on.   Benefits of ERP for enterprisesThe existence of ERP in a company is an indispensable thing. Here are some of the benefits of ERP that can be felt by companies:1. Increase company productivityERP is able to simplify and automate the core business processes of your company so that everyone in it can do many things even though they only have few resources. 2. Get important insightsThe presence of ERP can make communication within a company more effective. So, you can get answers quickly from business questions that arise. 3. Fast reporting processERP is also able to help your company to speed up the business and financial reporting process. This way, you can take action or make decisions according to the insights you get and improve performance in real time. 4. Lowers risksAN ERP can maximize business visibility and control, ensuring compliance with existing regulatory requirements. This can help your company to predict and prevent risks that can endanger business continuity. 5. Simplify information technologyBy using an integrated ERP application that shares databases, your company can simplify information technology (IT) and make people within your company able to do their jobs more easily. 6. Creating new business opportunitiesErp systems provide efficient operating performance along with data that can be accessed in real time. This allows the company to identify and react to new business opportunities. 7. Improve quality controlIf your company has just completed the manufacturing process of a product, an ERP system can block the product from sale until the documents are approved.  This allows your company to review the product in detail so that quality control is improved. Those are the various benefits of ERP for companies which can certainly provide many advantages. Are you interested in having an ERP system inside the company?

Benefits of the presence of technology in the healthcare industryStarting from the ease of accessing the patient's medical history, reducing the risk of medical procedure errors, to improving medical services for patients. The following are a number of benefits of the presence of technology in the field of healthcare:1. Make it easier to access patient historyPatient data collection is one of the most important aspects in the healthcare industry. Medical data has a crucial role for doctors to analyze the patient's condition and disease to recommend other appropriate treatments and treatments. In the past, patient history data was written on paper manually. However, with the advent of digitization, information regarding a patient's medical history can be incorporated into a cloud-based digital system. This has provided tremendous convenience for doctors, patients, and healthcare providers. Now, they can access patient history data from anywhere and anytime. 2. Reduce the risk of medical procedure errorsErrors in medical procedures can be fatal for the patient. In fact, according to Starfield and the American Institute of Medicine (IOM), medical errors in hospitals and health institutions are the third largest cause of death in the United States. Almost 98 thousand deaths occur annually as a result of medical errors. The good news is that technology has facilitated the development of systems that can reduce the incidence of medical errors and save more lives. With the presence of technology, doctors can carry out medical treatment in accordance with the specific information belonging to the patient. This information is also rationally filtered and presented to the doctor in a timely manner so that the decision-making process can be carried out properly. 3. Improving healthcare for patientsThe use of technology in the healthcare industry can increase patient engagement to help patients to create health plans that are on target and can be personalized. In addition, doctors can track the patient's health effectively so that the treatment process can proceed according to plan. Of course this is very useful, especially for elderly patients who live alone in their homes. Because, they often do not know what to do or may forget to take medicines that have been prescribed by the doctor. Thus, technology in the healthcare industry can receive the best care and experience health services to the fullest.  4. Reduce medical costsFurthermore, the benefit of the presence of technology in the field of health is that it reduces medical costs. It should be understood, medical errors in a hospital or clinic can cost quite a high amount to patients or health care providers. The presence of technology is expected to reduce medical errors, especially in terms of diagnosis and also prescribing drugs. 5. Ease of consultationSometimes, patients who live far from the hospital find it difficult to consult a doctor. Of course this is problematic, especially if the disease suffered by the patient is quite severe and needs to be treated by a doctor immediately. However, the presence of technology in the healthcare industry is the right answer to this problem. Technology in the field of health has given birth to telemedicine services, where patients can directly communicate with doctors only with an internet connection. This service allows patients to send short messages, voice, or even meet directly with the doctor through the video call feature. The various benefits of the presence of technology in the healthcare industry above certainly should not be underestimated. Because, not only patients will benefit, health care providers can also improve their customer experience.If you are interested in digitizing the healthcare business, click here for more information. 

Exploring the benefits of the Internet is one of the things that can support the success of a business. Especially if the company runs a business in an all-digital era like today. Internet connection is also crucial. It is also through the role of the Internet that a company can find the best candidates to fill human resources, obtain product and market analysis results, attract potential customers, send and receive documents, and collect and disseminate information.Important Benefits of the Internet for EnterprisesHere are five crucial benefits of the Internet in building, running, and developing a company.Facilitate the recruitment of human resourcesNowadays, you can easily advertise job vacancies to find the best candidates for various position positions in the company. You can post the vacancy on the job seeker's website, company website, to the company's official social media accounts. Some recruitment processes can also be done online, for example for the interview stage. Surely the role of the Internet here brings convenience and cost efficiency.Assist with product and market analysisThe Internet is the key in starting a business. One of them is to find references in marketing the products or services you offer. As easy as turning your palm, you can dig out various information through competitors' official websites, news portals, and blogs. In addition, you can also start doing market analysis, starting from the smallest scale such as conducting surveys or online polls.Build a customer networkFinding customers does not have to be done by hard-selling. You can also use soft-selling techniques, for example by creating blogs or online forums that allow the public to interact with each other and share experiences. Through this container, companies can begin to identify customer choices and determine marketing strategies for example. In addition, due to its online nature, this forum and blog can be accessed without distance and time restrictions.Supports document exchangeWhether it's sending documents to each other at the internal or external levels involving clients and customers, you can do it easily with email or take advantage of cloud or cloud computing. Signatures can also be added digitally easily. This kind of Internet role allows you to run a company without having to sit at an office desk all day.Collecting and disseminating informationOf course, another role of the Internet that should not be forgotten is to make it easier for you to collect and disseminate information. By surfing in cyberspace, you will know the current issues related to the company's business. In addition, the existence of social media also contributes to collecting people's views and experiences about the company or the products or services you offer. Armed with this information, you can plan a marketing strategy to disseminate information, also through the Internet.Whatever line of business you are currently running, the role of the Internet should be a part of it, in order to develop the company and reach more customers.

In this modern era, the internet is an important thing that companies need to take advantage of in managing their business. One of the things from the internet that can be used by companies to maintain business continuity is the Internet of Things (IoT)To help you understand what the Internet of Things is, see the following definitions and benefits. What is the Internet of Things?Internet of Things (IoT) is a term used to describe a network of physical objects (objects) embedded with sensors, software, and other technologies with the  aim of connecting and exchanging data with other devices and systems through an internet connection. The device in question can be household objects, up to advanced industrial tools. Currently, there are already 7 billion IoT devices worldwide. By 2025, experts predict that the number of IoT devices will increase to 22 billion. Benefits of the Internet of Things for enterprisesThe ability of the Internet of Things in connecting physical objects with the Internet has brought a number of benefits that can be felt by companies. Randomly?1. Increase employee productivity and reduce human laborThanks to the Internet of Things, the daily tasks of employees in the office can be carried out automatically so that human resources can be diverted to more complex tasks and require special skills, especially those that require out-of-the-box thinking. Thus, the number of workers can be reduced and result in a reduction in the cost of business operations.2. Efficient operation managementThe next benefit of the Internet of Things is to improve the efficiency of enterprise operations management. The reason is, the Internet of Things allows companies to control several business areas automatically, such as inventory management, shipment tracking, to fuel and spare parts management. 3. Better and maximum use of resources and assetsAutomatic scheduling and monitoring implemented with the help of sensors allows the company to maintain effectiveness ranging from the use of natural resources, the improvement of power management, to water consumption. For example, motion detectors can save money on electricity and water bills thus helping companies become more productive and environmentally friendly.4. Improve work safetyThe process of maintaining scheduled office resources and assets with the help of the Internet of Things is able to ensure operational safety and compliance with existing regulations. In turn, these safe working conditions can make investors, partners and personnel interested in your company.It can also improve reputation and make your company more trusted.5. Reduce human errorOne of the most important benefits of the Internet of Things is that it reduces the risk of human error in various business operations. 6. Maintain company securityWith the presence of CCTV (surveillance cameras), motion sensors, and other monitoring devices, the company's security will be maintained. The various technologies presented by the Internet of Things can also prevent theft and even fortify your company from espionage. 7. Improve customer experience and maintain customer retentionThrough the Internet of Things, companies can carry out the collection of specific data from users with smart devices. Of course, this can help your company understand customer expectations and behavior better. Not only that, but the Internet of Things can also improve the customer experience by facilitating after-sales follow-ups, such as automatic tracking and reminding customers of the maintenance of the products they purchase. The various things above are proof that the Internet of Things is an important thing that companies need to have in developing and managing their business.

What is omni channel communication?Omni channel communication is a strategy that companies can do to connect with customers through various communication channels, such as websites, smartphone applications, social media, to phone calls, to improve customer experience.  Omni channel communication can be a single point system that functions to optimize the interaction between the company and its customers collectively, regardless of the communication channel used. Differences between omni channel communication and multi channel communicationThe terms omni channel communication and multichannel communication are often considered the same. In fact, there are several things that distinguish the two. Omni channel communication looks at a brand from a customer's perspective. Each customer interaction will be aligned with the message and goals of the company, regardless of the communication channel used. Not only that, omni-channel communication can also collect insights related to customer data through various platforms used. So, companies can understand consumers' purchasing behavior.On the other hand, multichannel communication refers to several communication channels for having conversations with customers. This approach is used by most modern businesses to engage with customers.Although multichannel communication is considered a good way to communicate with customers, the communication channels used are often interrupted and cause customers confusion and potentially result in a poor customer experience.Benefits of omni channel communication for business continuityModern customers expect 24/7 customer service and personalized personalized communications. If the company fails in meeting these customer expectations, do not be surprised if they start to abandon your products. The good news is that omni-channel communication can help you meet these customer expectations.Here are some reasons why omni-channel communication is important for business continuity:1. Maintain consistency while improving customer experienceBy implementing omni-channel communication, companies can maintain consistency and improve customer experience for customers. In addition, omni-channel communication also makes it easier for companies to know what communication channels customers will use to contact you. In addition, omni channel communication can help you find insights about what customers want through direct communication with consumers. 2. Increase the speed of response to inquiries from customersWhen customers have questions or complaints about your products, they want to get a quick response. Don't worry, omni channel communication can help your company's business in answering all customer questions and complaints quickly. The reason is, omni channel communication has various features that can be used by companies to answer questions and complaints from consumers, including visual engagement tools, live chat with customer service reps (CSRs), chatbots that are ready to answer questions 24/7, to self-service options.  3. Improve the company's service to customersOmni channel communications can help your  company unify multiple communication channels into easy-to-understand data. Of course this can reduce difficulties and repeated conversations with customers. That way, companies can find solutions quickly and measurably to overcome complaints experienced by customers. 4. Make it easier for companies to get insights from customersOmni channel communication can help your company in bringing together a variety of customer conversations into one place. So, companies can understand the customer  journey in using the products or services you offer. As a result, the company gains valuable insights to be able to improve service to customers. 5. Increase customer retentionAccording to a study released on the Digital Commerce 360 website, companies that have omni-channel communication can experience an increase in customer retention of up to 89% and annual revenue of 9.5% year over year. Customer retention is the maintenance of the business relationship between your company and customers in the long term. After understanding the various benefits of omni-channel communication above, are you interested in implementing it in business?

Infrastructure as a Service (IaaS) is a cloud computing service that offers compute for storage and on-demand networking. Usually IaaS is paid according to usage by the user. This service is very suitable for use by companies both small, medium, and large. By migrating enterprise organizational infrastructure to IaaS, enterprises will be helped to reduce the cost of managing on-premises data centers and costs for hardware and get real-time company-related insights.  Nowadays, many companies are starting to be interested in using IaaS. One of the reasons is because companies do not need to deal with the hassle of purchasing and managing physical servers as well as the infrastructure of data centers . Using IaaS means the company will get convenience because each resource is offered as a separate component and the company will only pay as needed. So far, companies have to spend a lot of money to build independent infrastructure that is often not used optimally. Most companies think it's better to build more infrastructure than needed than to have to add later on and deal with more troublesome processes. Of course this is a burden for companies because it means they have to pay for something that is not used. This is inversely proportional to what IaaS offers.In addition to the advantages in terms of cost reduction and efficiency, IaaS is also a solution that gives companies flexibility in terms of raising and lowering the need for the company's IT resources according to needs without having to deal with complicated processes because everything is managed and regulated by iaaS service providers while the company only needs to use them. Benefits of Infrastructure as a Service for companies. Are the advantages offered by IaaS for companies limited to company efficiency and flexibility only? The answer is of course no. There are many advantages offered by IaaS for companies. Some of the most important of them are: Storage, backup, and recoveryStorage not only costs money for procurement but also to manage it. Not only costs, this also requires an expert to ensure management runs smoothly. IaaS simplifies it for enterprises. Companies no longer need to worry about this because everything has been done by IaaS service providers. Improves stability, reliability and carrying capacityWith IaaS, companies no longer spend time maintaining and upgrading software and hardware. IaaS service providers will ensure companies always get the infrastructure they need and ensure their stability. Ensure continuity with disaster recoveryIf the company has independent infrastructure in the event of a disaster, it will be damaged and cannot be used. This will certainly make the company unable to run for a while. By using Iaas, the sustainability of the company can be maintained because the infrastructure is not physically located in the location of the company affected by the disaster. Data security is more guaranteedIaaS service providers certainly consist of experts in their fields so that it will ensure the security of company data stored in their cloud computing will not be easily hacked. Now is a good time for your company to switch to using IaaS. If your company has not migrated and is interested in Infrastructure as a Service services, you can directly contact Telkom Indonesia as one of the trusted IaaS service providers in Indonesia. Click here for more information.