- Features and settings can be changed quickly, including campaign scripts aimed at specific agents.&nbsp; - Your company will get a managed solution (cloud software, voice and data network) without the need to integrate systems. - Eliminate capital expense and replace it with operational expense.&nbsp;

Profitable Cloud Contact Center Services

- Inbound/outbound operations - Cloud-based business continuity - Multichannel (email, SMS, social media, web chat) - Self service configuration.&nbsp;

Helping Companies Communicate with Customers

Cloud Contact Center adalah solusi digital Customer Relationship Management (CRM) channel berbasis cloud yang memberikan kapabilitas sama seperti contact center tradisional, namun perusahaan tidak perlu mengeluarkan biaya berkala untuk update software.

Perusahaan dapat dengan mudah melakukan set-up dan penambahan/pengurangan fitur tanpa bergantung pada teknisi yang standby di lokasi. 

Telkom Hadirkan Layanan Cloud Contact Center 

Cloud Contact Center

Because it is cloud-based, you don't need to spend regularly on software updates.

No Cost for Software Updates

The set-up can be done quickly & the features can be added/decreased without relying on the technician.

Ease of Set-Up

Cloud Contact Center services are multichannel, including email, SMS, social media, and web chat.

Multichannel

We realize that the topography of in Indonesia's archipelago is a challenge in the development of your company's telecommunications infrastructure. That's why we are here to ensure the ease of connectivity for your business processes even in challenging and remote areas with our satellite communication services.

Business Process Outsourcing (BPO) / Business Process Management (BPM) is an outsourcing activity part of the company's business processes to third parties to support the improvement of company performance. 

These services support cost efficiency and reduce risk to the company, so your company can focus more on the core business.

The high level of business competition requires your company to be more connected with customers. Customer Relationship Management (CRM) is a system that aims to increase customer engagement. CRM includes managing the relationship between the company and customers and potential customers effectively using company-customer interaction data, so that engagement is maintained and the company continues to exist.

Along with the development of digital technology, companies in all industries are required to accelerate digital transformation to support the company's business processes. Our digital application solutions support your company to adapt quickly in the face of the digital industry 4.0 era.

The reliability of network connectivity is very important. Location is often the biggest challenge. Your company does not need to worry anymore if the location of the branch office is in a remote place or spread across the country and abroad. Ensure that the company's communication and connectivity needs are met through dedicated and internet access supported by fiber optic networks, wireless access and mobile services from our Digital Connectivity solutions.

Along with the development of digital technology and the increase in social media users in Indonesia, companies can no longer rely solely on conventional ways of doing business. Therefore, companies must be prepared with digital methods and plans, especially in marketing products in order to improve services & get closer to potential consumers. We're here to help you make it happen.

IT development has brought major changes in various aspects of a company, especially the payment system.  The ease and variety of payment channel optionas are very important because it affects the number of collections & sales. Our fintech solutions can help your company manage Billing Collection, provide ease of payment and improve service to your customers.

IoT (Internet of Things) / M2M (Machine to Machine) is a solution built for digitizing work processes with the aim of resource efficiency and effectiveness. This technology connects devices via IP networks so that they can be monitored and controlled so that companies can obtain real time information and ensure all devices are running properly

Our Managed Network & Security Services solution is the right service to manage your company's network end-to-end, starting from network services, enterprise/CPE devices, data center, WAN, to LAN, including data security for company business continuity. With this solution, you can reduce heavy workload and focus on what is more important to your business.

One of the optimal supports for your company's performance is the availability of Big Data. Big Data is huge, highly variable, and very fast growing data. Big Data may not be structured, so it needs to be processed first through our Big Data Analytics Service to get in-depth information, so that it can help the decision-making process according to your company's needs. 

Information Technology (IT) infrastructure has become an important part of the company's business. This is why your company needs to look for secure and reliable data center and cloud service solutions with high connection availability. Our data centers & cloud services are the right solution to ensure the cost-effectiveness of your company with the best quality performance.

Cloud Contact Center

No Cost for Software Updates

Ease of Set-Up

Multichannel

Helping Companies Communicate with Customers

Profitable Cloud Contact Center Services

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